jas087
Quality Assurance
I am seeking a remote role within the learning, digital delivery, or project coordination space, where I can apply my skills in virtual learning environments, administration, stakeholder engagement, and user support. I am particularly passionate about opportunities that contribute to meaningful work and make a positive difference in people’s lives, especially within healthcare, education, or social impact organisations.
Experience: 1 year
Yearly salary: $28,000
Hourly rate: $15
Nationality: 🇬🇧 United Kingdom
Residency: 🇬🇧 United Kingdom
Experience
Junior Digital Delivery Executive
Ludic Group 2024 - 2025
Supported the coordination and delivery of virtual learning workshops and events. Worked closely with stakeholders and subject matter experts to design engaging digital sessions. Assisted with platform content management and user onboarding. Identified and reported user issues to improve platform performance. Produced progress and performance reports to support learning engagement tracking.
IAM Administrator / Administrative Assistant
Nationwide Building Society 2021 - 2024
Provided administrative support and managed user access queries within large digital systems. Maintained and updated internal documentation to support efficient learning and onboarding. Supported governance processes with clear documentation and communication across teams. Frequently liaised with stakeholders to resolve issues and streamline user journeys.
Head of Customer Services
SSE Utilities 2021 - 2021
Handled complex customer queries with empathetic communication and problem-solving skills. Managed and resolved escalated complaints, focusing on clear, supportive resolution. Ensured high standards in reporting, data accuracy, and customer satisfaction.
Financial Assistant
Barclays Bank 2020 - 2021
Managed financial queries and coordinated case management with attention to detail. Delivered high-quality customer service with strong administrative support.
Skills
admin
agile
analyst
aws
cloud
contracting
crm
devops
digital-marketing
front-end
quality-assurance
english