jay0805

Lead a cross functional team of 10, include Frontend/Backend/UED/App team and QA. In charge of SportsBook platform, managing global stakeholders to deliver new functionality product and operation enhancement. Enhance user registration flow, conduct A/B testing and raise the completion for about 10%. Deliver dark mode and multiple UIUX enhancement based on users need, raising both iOS & Android App store rating. Responsible for Loyalty program mechanism design and establishment, along with CRM system. Responsible for Push notifications mechanism establish, being able to deliver notifications and real time message to users. Being responsible for multiple countries launch on App store. Revamp on internal system such as Bonus distributing, CMS, Ads config...etc.

Lead a cross functional team of 6, in charge of Internal System / VIP program, managing both stakeholders crossing 4 different time zone to deliver multiple products from 0 to 1. Deliver internal approval system, replace 3rd party software to provide global staff for all kinds of approval process, saved 50,000+ USD per year. Deliver asset management system, accomplish inventory/ distribution/life cycle management of global assets and users cross 10+ countries. Responsible for VIP program revamp, build service channel for over both VIP and Institutions clients. Responsible for customer service system optimizations, achieve time cost reduction of 15%.

Lead a team of 6 include technical and non-technical talents to deliver products. Manage multiple white label products facing 4 different target markets. Initiate backstage revamp and defined white label specifications. Building affiliate system with marketing and affiliate team to increase more than 50,000 USD cash flow per month. Optimization of Front-end to increase users registration by 20%. Successfully integrated with 20+ game suppliers and 4 payment vendors. Deliver wallet transfer system from 0-1.