jdhuynh
International Business Manager
Highly organized and detail-oriented professional with 14+ years of international experience in aviation, travel operations, recruitment, and customer service. Skilled in managing travel logistics, vendor coordination, and documentation for global teams. Proven ability to ensure policy compliance, cost efficiency, and smooth end-to-end travel arrangements. Reliable, proactive, and able to deliver quality results independently across time zones.
Experience: 11 years
Yearly salary: $40,000
Hourly rate: $15
Nationality: 🇻🇳 Vietnam
Residency: 🇻🇳 Vietnam
Experience
Regional Client Support Specialist
Brookfield Aviation, UK 2022 - 2023
Managed recruitment and deployment processes for pilots, engineers, and senior management. Coordinated travel, onboarding, and compliance documentation across multiple regions. Supported travelers with queries, reimbursements, and documentation. Partnered with HR and Finance to enhance workflow and reduce administrative load.
Business Development Manager (Self-employed)
JD Bikini – Online Apparel Shop, Vietnam 2016 - 2022
Handled supplier negotiation, contract management, and domestic logistics. Oversaw order fulfillment and customer service to ensure smooth operations. Led a team of 5, focusing on cost efficiency and customer satisfaction.
Senior Customer Services
Emirates Airline, Dubai 2014 - 2020
Delivered premium customer service, managing flight changes, disruptions, and rebookings. Coordinated with immigration authorities to ensure compliance with visa regulations. Maintained high standards of accuracy and professionalism under pressure.
Hotel Relationship Manager – Online Travel Agency (OTA)
AsiaRooms, Vietnam 2014 - 2014
Managed hotel partnerships and contract negotiations across Southeast Asia. Ensured rate accuracy, policy compliance, and data quality within OTA systems. Strengthened partner relationships and optimized pricing to meet performance goals.
Reservation Consultant
Travel Indochina, Vietnam 2012 - 2014
Processed international travel bookings and amendments with accuracy and efficiency. Liaised between partners and clients to ensure timely confirmations and smooth coordination.
Sales & Tour Executive
Star Cruises, Singapore 2011 - 2012
Managed tour sales, customer bookings, and on-site coordination. Consistently exceeded sales targets and ensured service quality.
Sales & Tour Executive
Tan Hong – Viet Excursions, Vietnam 2009 - 2010
Organized inbound and outbound travel packages and group itineraries. Negotiated with suppliers to control costs and maintain service standards.
Skills
business-development
customer-service
customer-support
recruiter
english
vietnamese