jennifer
It Support
I am a customer support specialist with 6 years of customer service experience, 2 years tech support and a passion for cybersecurity. I’ve managed and assisted customers at various levels. Now, I am seeking entry-level opportunities in IT support or cybersecurity to further develop my skills and contribute to a forward-thinking team.
Experience: 2 years
Yearly salary: $22,000
Hourly rate: $10
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Cyber Security Intern
CFSS Cyber & Forensics Security Solution 2023 - 2024
Conducted an OSINT operation on a given domain utilizing tools such as sublist3r, Whois Lookup and the Wayback Machine. Developed an incident response plan to address a possible data breach.
IT SUPPORT
UNIQUE INFO SERVICES 2021 - 2023
Installed and performed minor repairs to hardware, software and peripheral equipment, following design and installation specifications. Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support. Provided efficient and courteous service to customers at all times. Set up equipment for employee use, performed and ensured proper installation of cable, operating systems and appropriate software.
Skills
computer-science
customer-service
security
customer-support
english