Customer support and client relations professional with a background in banking, now focused on crypto, Web3, and gaming marketplaces. Fluent in English and Indonesian, and available for night shifts.
Started in Web3 as a freelance Community Manager for crypto and NFT projects with communities of 5,000–18,000 members, handling support tickets, mint and wallet issues, AMAs, partnerships, and scam reports. Later founded Monkies Republik with a 3-person team, launching a 1,001-piece NFT collection on the Cardano blockchain that sold out during a bear market and generated over $10,000 in revenue, with community support led throughout.
At PT BPR Sejahtera Batam, moved from Credit Analyst to Senior Account Officer, serving 100+ client accounts, resolving client issues, verifying documents for KYC and compliance, and closing Rp 24 Billion in lending.
Currently runs a digital goods arbitrage business on gaming marketplaces, handling 80–140 orders a day for international buyers with an average response time under 30 minutes. Has completed 10,000+ orders with a 99.9% positive feedback score on one of its main platforms, supported by a custom order dashboard built with AI tools and the marketplace API.
Experience: 2 years
Yearly salary: $12,000
Hourly rate: $10
Nationality: 🇮🇩 Indonesia
Residency: 🇮🇩 Indonesia
Experience
Founder
Kenz Digital Store 2026 - 2026
• Run a digital goods arbitrage business on gaming marketplaces, sourcing items from local sellers and reselling to international buyers, handling 80–140 orders a day across multiple time zones • Manage all buyer support end to end, from pre-sale questions and order updates to delivery and issue resolution, with an average response time under 30 minutes • Built a custom order dashboard using AI tools and the marketplace API, enabling faster buyer replies, fewer order mistakes, and more efficient handling of multiple orders at once • Completed 10,000+ orders with a 99.9% positive feedback score on one of the main platforms • Handle disputes, delivery issues, and refund requests fairly within each marketplace's policies, protecting both buyers and the business • Manage pricing and inventory across markets, growing the business to $6,000–8,000 USD in monthly revenue
Senior Account Officer
PT BPR Sejahtera Batam 2025 - 2026
• Served as primary point of contact for 100+ client accounts, handling inquiries, account issues, and service requests from application through disbursement • Resolved client concerns and escalations by coordinating with legal, notary, compliance, and operations teams • Verified client documentation to meet banking compliance requirements (KYC and due diligence) • Built long-term client relationships that drove retention, client referrals, and cross-selling
Account Officer
PT BPR Sejahtera Batam 2024 - 2025
• Achieved a Rp 24 Billion annual lending target through consultative, needs-based client service, assessing each client's financial needs to recommend the right loan product • Managed 40+ active client accounts end to end, from first consultation to final disbursement and ongoing account management • Explained complex products and documentation in clear, simple language, keeping clients updated at every stage while coordinating with legal teams, notary public, and operations for complete documentation, regulatory compliance, and timely disbursement • Built strong client relationships through regular follow-up and proactive issue resolution, resulting in high client retention and repeat business
Credit Analyst
PT BPR Sejahtera Batam 2024 - 2024
• Evaluated creditworthiness of loan applicants using financial analysis and risk assessment frameworks, preparing clear approval or decline recommendations • Reviewed collateral and financial documents for accuracy, completeness, and compliance with banking regulations • Identified potential credit risks early and recommended preventive measures before approval • Collaborated with marketing, legal, and operations teams to keep credit processing accurate and on schedule
Administrator
PT Startmara Pratama 2023 - 2023
• Handled order issues and delivery concerns from minimarket and supermarket partners, resolving problems quickly to keep retail relationships strong • Coordinated between sales, logistics, and procurement teams to ensure smooth order processing and on-time delivery to retail outlets • Maintained accurate inventory, supplier, and distribution records across multiple retail partner locations in Batam
Community Manager
Various Projects 2021 - 2023
• Managed Discord communities of 5,000–18,000 members as a first point of contact for member questions, keeping FAQs and announcements up to date • Handled support tickets end to end, troubleshooting mint problems, wallet issues, and transaction questions using blockchain explorers (Etherscan, Solscan, Cardanoscan), and escalating complex cases to project teams • Secured collaborations and partnerships, hosted AMAs, presented project updates and products, and scheduled community events to grow engagement • Enforced community rules, de-escalated conflicts, and removed scam links and impersonators to protect members and their wallets
Administrator
PT Top Baker Indonesia 2021 - 2022
• Supported administrative operations for a bakery manufacturer and distributor, including order processing and supply chain coordination • Handled documentation, stock reporting, and invoicing, keeping records accurate and up to date • Worked with warehouse and production teams to maintain smooth distribution and accurate inventory records
Skills
analyst
api
community-manager
customer-service
customer-success
customer-support
marketing
nft