jericlim93
Customer Support / Technical Support / Admin Support
With 8 years of experience in virtual administration and customer support, I specialize in general virtual tasks, data entry, email management, and customer service. I've worked across various industries, from technical support to order management, always focusing on delivering exceptional customer experiences. I'm now seeking opportunities where I can leverage my skills in customer relations and administrative support to help businesses grow and thrive.
Experience: 8 years
Yearly salary: $30,000
Hourly rate: $10
Nationality: 🇵🇠Philippines
Residency: 🇵🇠Philippines
Experience
Admin Associate
Ez Energy Services 2019 - 2024
Creating sheets, filling up local law forms and gathering data from utility companies. Keeping accurate records of customer data interactions using defined methods and tools. Email and Calling utilities in order to help our customer fulfill their needs.
Chat Support Representative
Goat 2019 - 2019
Informing customers through mail of order information such as prices, shipping dates and anticipated delays. Building relationship with shoe buyers and shoe sellers through open and honest communication.
Order Placer / Support Specialist for Doordash
CNM BPO Solutions 2018 - 2019
Calling restaurants to place and order for a customer, setting time frame and informing them on specific instructions what customer wanted and do not want on the order. Filling out appropriated paperwork and carry out specified request.
Retention Specialist for Microfocus
Flatworld Solutions Inc. 2018 - 2018
Retaining customers who wants to end their contract. Adhering to appropriate legal scripting when required. Need to respond proactively and positively to rapid changes.
Subject Matter Expert / Technical Representative for Directv
VXI Global Solutions 2016 - 2018
Resolving diverse range of technical issues from television boxes, remote control, satellite dishes and applications for customer and end-user across various time zones. Assisting customers identifying issues and explained solutions to restore service and functionality. Escalating service tickets for equipment maintenance requests.
Customer Service Representative for Blair and 1-800-Flowers
iQor 2015 - 2016
Provided primary support for customer who wants to place an order from Blair catalog and 1-800-Flowers. Maintained customer needs and resolving concerns.
Skills
communications
compliance
customer-support
non-tech
english