jesmartkent

Senior Graphic Designer

Creative and detail-oriented Graphic Design Specialist with over five years of experience crafting visually compelling and brand-aligned designs for a diverse range of clients and industries. Adept at developing brand identity guides, designing Amazon A+ content, creating logos, flyers, marketing collateral, and social media banners that enhance brand visibility and engagement. Passionate about delivering innovative and strategic design solutions that meet clients' evolving needs and market trends.

In addition to my expertise in graphic design, I have a strong background in customer support, assisting clients with troubleshooting and resolving technical issues on phones, PCs, laptops, and other devices. My ability to diagnose and resolve hardware and software-related concerns has strengthened my problem-solving skills and technical adaptability.

Currently, I am expanding my knowledge in IT networking and cybersecurity, focusing on network infrastructure, data protection, threat mitigation, and system security best practices. My studies include topics such as firewall configuration, penetration testing, network protocols, and ethical hacking to understand vulnerabilities and safeguard digital assets against cyber threats. By integrating my technical knowledge with my creative expertise, I aim to bridge the gap between design and cybersecurity, ensuring that digital assets remain both visually impactful and secure.


Experience: 6 years

Yearly salary: $24,000

Hourly rate: $25

Nationality: 🇵🇭 Philippines

Residency: 🇵🇭 Philippines


Experience

Senior Graphic Designer
Mike Pro Media
2017 - 2024
• Developed comprehensive branding templates for clients across diverse industries, delivering countless successful rebranding projects to date. • Collaborate closely with cross-functional teams, including strategists and developers to ensure cohesive and consistent brand experiences across all touchpoints. • Design brand identity assets, including logo, color palettes, typography, iconography, and brand guidelines. • Manage multiple projects simultaneously, adhering to tight deadlines while maintaining high standards of quality and attention to details.
Customer Service Representative
Qualfon.inc
2017 - 2018
Dedicated and detail-oriented Customer Support Specialist with a strong track record of delivering exceptional service across multiple communication channels, including phone, email, and chat. Skilled in providing accurate information about products and services, processing orders and returns efficiently, and resolving customer complaints with professionalism and empathy. Experienced in troubleshooting technical issues and providing step-by-step guidance to customers on a wide range of devices, including phones, PCs, and laptops. Adept at identifying and escalating complex issues to the appropriate teams while maintaining clear and accurate records of customer interactions.

Skills

customer-support
social-media
english