jessicahaas

Customer Risk Product Manager - Customer Risk Management Manager Fintech known for Zelle & Paze digital wallet, provides data & identity solutions to prevent fraud. Recruited to digitize manual vetting, led risk mitigation strategies and created self-service workflow libraries, optimizing Customer and Third-Party Risk Management.  Led the development and execution of API and GUI data governance strategies for customer risk management products, optimizing KYC, fraud mitigation, and data validation pipelines across Verify Identity, Verify Account, Verify Deposit, and Verify Payment  Led 6+ process improvement initiatives for B2B2C data requests, leveraging Salesforce automation, risk assessment, and process enhancements. Achieved a 46% increase in processing efficiency despite a 52% rise in volume  Conducted comprehensive integration gap analysis using 18 KPI metrics across Customer, Network (Zelle), and Vendor Risks, aligning siloed functions into a unified TPRM training segment and re-engineering processes for streamlined workflow  Oversaw end-to-end KYC vetting and API/GUI data governance approvals for resellers and merchants. Led enhanced reviews, fraud mitigation, and escalation pipelines for key verification products: Verify Account, Verify Deposit, Verify Identity & Verify Payment  Inaugural Paze CRM Manager, working with senior management to build a framework for KYC vetting protocol that integrated SOC2T2 compliance and customer data to optimize verification workflows  Developed a comprehensive Salesforce transformation roadmap and corporate vision brief, creating detailed epics, features, user stories, and product requirements for pilot program for improving B2B2C reseller experience for 2,400+ users  Led thin-slice MVP backlog grooming with cross-functional, international teams to ensure timely delivery of Salesforce digital transformation, improving user experience and enhancing customer risk management processes

Better.com – Remote (Unicorn) Aug 2020 – Mar 2022 Credit Risk Program Management - Credit Strategy Senior Specialist Fintech specializing in 100% online digital home loans and HELOCs. I advanced to the Credit Strategy Department with $2M lending authority, leading cross-functional teams to drive product development and process improvements. Team facilitated over $2B in consumer loan funding.  Led a cross-functional team to improve process efficiencies, reducing defect rates by 10% through root cause analysis of over 17,000+ data points. These efforts resulted in a 28% increase in revenue and a 2-day reduction in processing time  Developed, implemented, and trained on an RSU calculator, reducing debt to income defects by 19% ensuring data quality by preventing investor buybacks. Developed the user stories, adoption roadmap, and job aids to facilitate scalable adoption companywide to 500+ underwriters including developing training materials  Developed user stories and managed the Slack-based communication pipeline for the Ally Bank partnership, valued at $9.5B, for the concierge UX project, reducing time-to-close by up to 24 hours through streamlined stakeholder