jessmrscrypto
Crypto Community & Support Specialist
Professional with experience in Blockchain, Decentralized Finance (DeFi), and Crypto Mining projects since 2020. Over seven years in customer service and community management, combining strong communication skills with technical knowledge of wallets, P2P transactions, and on-chain tools. Skilled in supporting and educating multilingual crypto users while coordinating investors and digital operations. Empathetic, organized, and passionate about technology, innovation, and continuous learning.
Experience: 8 years
Yearly salary: $24,000
Hourly rate: $20
Nationality: 🇪🇸 Spain
Residency: 🇪🇸 Spain
Experience
Customer Support Agent
Nintendo Europe 2023 - 2024
Assisted users with product support and troubleshooting via email and chat. Provided clear, friendly communication aligned with brand quality standards. Helped improve customer experience through detailed issue tracking.
Customer Service Representative
EMP Online España 2016 - 2019
Provided multilingual support via phone & email (Spanish, Portuguese, English). Managed orders, returns, repairs, and coordination with courier companies. Maintained customer satisfaction with fast problem-solving. Supported social media scheduling and translated marketing content.
Skills
blockchain
community-manager
content-marketing
content-writer
crm
defi
digital-marketing
education
fintech
graphic-designer
remote
sales
technical-writer
tokenomics
virtual assistant
web3
writer
customer-support
english
portuguese
spanish