jisay

Providing technical support for users. Diagnosis and solution of technical problems. Player advice on gameplay. Introduction of case accounting, preparation of a report in Google Sheets. Organization of events and contests. Chat moderation.

Coordinated and supervised the work of multiple teams handling customer orders. Conducted negotiations with clients to agree on project terms and conditions. Effectively resolved conflict situations and managed urgent issues as they arose. Ensured accurate completion and maintenance of primary documentation. Designed optimized work routes and schedules for the team to improve operational efficiency. Set up a system for tracking incoming requests and prepared regular reports using Google Sheets.

Organization of service centers, control of compliance with standards and service procedures. Planning the work schedule of employees and service centers. Quality control of the services provided and compliance with standards. Coordination of the work of technical personnel, distribution of tasks and monitoring of implementation. Establishing and maintaining relationships with suppliers, partners and customers. Ensuring timely and high-quality performance of warranty and post-warranty repairs. Implementation of new technologies and service process improvements. Analysis of performance indicators of the centers and preparation of reports. Employee training and development. Resolving issues and conflicts with customers or employees.