jlagustin

•Managed end-to-end implementations of Propertyware SaaS solutions. •Coordinated multiple client projects simultaneously while meeting deadlines and budgets. •Configured systems, validated client data, and supported software integrations. •Maintained implementation documentation and project tracking through Salesforce. •Conducted client training, system walkthroughs, and post-implementation support. •Collaborated with internal and external stakeholders to resolve issues and ensure successful product adoption.

•Prepared, validated, and imported client data into Propertyware systems. •Utilized Excel formulas, VBA, and automation tools to clean and transform datasets. •Conducted quality assurance checks to ensure data accuracy and integrity. •Supported consultants during client meetings and implementation activities. •Trained new analysts on processes, best practices, and quality standards. •Maintained implementation records and audit documentation in Salesforce.

•Managed change and release processes following ITIL standards. •Coordinated project deployments and approvals across multiple stakeholders. •Generated weekly and monthly operational reports using Excel and PowerPoint. •Facilitated Change Advisory Board (CAB) meetings. •Led process improvement initiatives and SharePoint-based automation projects.

•Developed operational reports and dashboards using Excel and VBA. •Automated reporting processes to reduce turnaround time. •Ensured data accuracy and compliance with reporting SLAs.

•Developed business reports and analytics using Excel, SQL, Access, and Tableau. •Supported global process improvement and revenue-tracking initiatives. •Participated in international reporting projects, including assignments in Denmark. •Automated reporting workflows and improved operational efficiency.

•Developed system enhancements for Loan Management Systems. •Provided hardware, software, and network troubleshooting support. •Managed Active Directory setup and remote technical support activities.