jlies96

Customer support and client operations professional with a strong background in financial services and hands-on experience within the crypto and blockchain ecosystem.

I have managed end-to-end client relationships in regulated environments, handling post-sales support, documentation, payments, and sensitive financial information with a strong focus on accuracy, compliance, and user trust. My experience in insurance operations has given me a solid risk-awareness mindset and the ability to resolve complex client issues calmly and effectively.

Alongside my financial background, I bring practical experience using major cryptocurrency platforms, understanding transaction flows, wallets, account security, and common user pain points. I am also involved in an early-stage blockchain initiative leveraging oracle-based automation and verifiable randomness from a functional and product-oriented perspective.

I have worked in English-speaking environments in the United States, strengthening my communication skills, adaptability, and ability to perform under pressure while following strict procedures and service standards.

I am currently focused on remote-first customer support roles within fintech and Web3, where I can contribute immediately while gaining deep product knowledge, with a clear goal of growing into operations or risk-related roles over time.

EU citizen (Spanish passport). Fluent in English and Spanish, with basic Portuguese. Available for remote work and future relocation.