jmtcosta

Software Development & Customer Support Professional | Bridging Tech & User Experience

I’m a software developer with a proven track record of leading teams and optimizing customer experience in the iGaming and Crypto industries.

I recently transitioned into software development, completing a project-based course at 42Porto, where I now work as a software developer.

I am passionate about innovative projects and dedicated to making a positive impact on
both users and colleagues through effective communication, a positive attitude, and humor.

Experience: 7 years

Yearly salary: $40,000

Hourly rate: $0

Nationality: 🇵🇹 Portugal

Residency: 🇵🇹 Portugal

Experience

Software Developer

42Porto

2025 - 2025

Developed backend APIs using Python & Django, focusing on CRUD operations and Test-Driven Development (TDD). Helped create detailed API documentation to make it easier for the team to stay organized.

Marketing Team Lead

Impossible Finance

2021 - 2023

Led and mentored a diverse marketing team at Impossible. Developed strategies and managed multichannel campaigns aligned with business goals. Conducted market research on crypto trends to inform decisions. Hired and evaluated new team members for cultural fit.

CS Team Lead

Binance

2019 - 2021

Supervised and coached Portuguese and Spanish support teams through regular 1:1 meetings. Managed rosters, including holidays and sick leave. Interviewed and assessed new hires for team fit. Presented weekly Portuguese market updates to Marketing and senior management. Completed leadership training in Shanghai, focusing on advanced team management.

CS Agent

PokerStars

2016 - 2018

Solving any query the players might have related to their accounts (Password Resets, Promotions, Server Maintenance, etc) Help players understand the rules of Poker Solve the issues in 3 different markets : Portuguese, English & French Tester for different company beta projects Mentor for the Company's newcomers

Skills

c-plus-plus

docker

full-stack

postgres

python

customer-support

english

french

portuguese

spanish

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