joaofontoura

With a strong foundation in operations, customer service, and reporting, I bring a dynamic blend of analytical expertise and leadership to data-driven roles. Over the past six years at NewSpring Services, I’ve evolved from frontline support to leading the Reporting Department, where I delivered actionable insights, optimized reporting tools, and ensured data integrity to empower executive decision-making. My experience supervising contact center operations further sharpened my ability to monitor performance metrics, resolve complex issues, and drive continuous improvement.

My journey began in customer-facing roles at Él Corte Inglés, where I honed my communication and problem-solving skills. These early experiences laid the groundwork for my meticulous attention to detail and commitment to service excellence—qualities that now inform my approach to data analysis and reporting.

Beyond the workplace, I’ve led impactful projects and volunteer initiatives, including coordinating the Thai Festival in Lisbon and serving as Vice-President of the Asian Studies League. These roles reflect my organizational acumen, cross-cultural communication skills, and ability to manage complex logistics with precision.

I’m now seeking opportunities where I can leverage my reporting expertise, operational insight, and passion for data to contribute to innovative teams and drive strategic outcomes.