johnmark101

Configured and installed various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS). Created firewalls and updating virus protection software and data security systems to keep data and communications protected. Maintained current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems. Implemented disaster recovery procedures. Performed network maintenance and system upgrades. Monitored performance and ensure system availability and reliability. Provided Level-2/3 support and troubleshooting to resolve issues. Worked within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure. Liaised with vendors and other IT personnel for problem resolution.

Committed to delivering high levels of customer service. Responded courteously and efficiently to queries and problems from guests and system users. Traced and fixed hardware and software problems. Identified and implemented solutions to user challenges and concerns associated with the use of personal computer equipment. Performed other IT or System related tasks assigned by the managements.