jolden1

Support & Community Manager & Product Operations

My name is Viktor, I am 21 years old and currently studying at National University “Odessa Maritime Academy” (NU OMA). I have over 4 years of hands-on experience in the crypto industry, including cryptocurrency trading, NFT projects, and community-driven initiatives. I previously worked as an ambassador for Nesa, where I was responsible for promoting the project, engaging with the community, and supporting its growth. I am highly adaptable and flexible, able to quickly adjust to different roles and fast-changing environments typical of Web3 and crypto projects. I am a fast learner, reliable, and comfortable working both independently and within international teams. I communicate in English (B2) and have native-level proficiency in Russian (C2) and Ukrainian (C2), which allows me to work effectively with diverse global communities. 


Experiece: 6 months

Yearly salary: $12,000

Hourly rate: $10

Nationality: 🇺🇦 Ukraine

Residency: 🇺🇦 Ukraine


Experience

Product Operations, Support & Community Manager
DiceID
2024 - 2024
Supported daily product operations and assisted community members with technical and general inquiries. Acted as a direct link between the user base and the internal team to maintain high community satisfaction.
Customer Support
DiceID
2024 - 2024
Resolved user issues related to a Telegram bot. Communicated with users via Telegram and forwarded all issues to the team for fixes
Discord Community and Collab Manager
Cyber Raccoons Club (NFT Project)
2022 - 2022
Worked in customer support. Responded to user tickets on Discord, resolved their issues, and handled collaboration request tickets.

Skills

customer-support
english
russian
ukrainian