Jolid

Customer Support Engineer

• User Experience (UX) professional with 5+ years of combined experience in customer service, user research, UX design, and usability testing - including 2+ years resolving frontline issues as a Community Analyst at Tinder. 


• Possess robust knowledge of varying research methodologies (i.e., interviews, field research, diary studies, and user feedback surveys), the product development lifecycle, the latest UI/UX standards, research trends, and consolidating research findings for key partners across marketing, product design, and insights. 


• Highly skilled at conducting interviews, creating questionnaires, data analysis, market research, copy editing, copywriting, creative writing, communications, content strategy, social media, customer support, content development, & conflict resolution. 


• Experience working with cross-functional teams, analyzing data for patterns and connections, addressing customer feedback, documenting processes, analyzing risks, and satisfying customer needs by identifying pain points and adhering to a user-first mentality. 


• Academic background in Communications. Trained in: UX Research & Strategy, Usability Testing, UX Writing, Copywriting, and Marketing. 



Experience: 7 years

Yearly salary: $75,000

Hourly rate: $40

Nationality: 🇺🇸 United States

Residency: 🇺🇸 United States

Experience:

Period Title Company
2022 - Customer Support Engineer Charthop
2019 - 2022 Global Escalations Support Specialist Tinder
2018 - 2018 IT Support Specialist Headspace
2017 - 2018 IT Service Desk Analyst Snap Inc.

Skills:

design
english