jordanketler
Chief Operating Officer
I’m a fintech and Web3 professional with experience as COO at Bipp Finance, where I managed daily operations, cross-border payments, customer onboarding, KYC processes, and digital asset services. With a Master’s background in Banking and Finance, approximately 8 years of trading experience, and fluency in five languages, I bring a combination of financial knowledge, operational leadership, and international communication skills.
I’m looking for opportunities in Web3, blockchain, and cryptocurrency, particularly in operations management, business development, partnerships, digital asset trading, and product operations. I’m passionate about blockchain innovation and building financial solutions that create real-world impact, and I’m eager to contribute to a forward-thinking team.
Experience: 2 years
Yearly salary: $44,000
Hourly rate: $50
Nationality: 🇹🇼 Taiwan
Residency: 🇹🇼 Taiwan
Experience
Chief Operating Officer
Bipp Finance 2024 - 2026
Oversaw daily business operations at Bipp Finance, coordinating customer service, financial transactions, KYC procedures, and cross-border payment services between Taiwan and Haiti. Led operational process improvements, monitored performance metrics, collaborated across teams, and supported product development and business growth within the fintech and Web3 ecosystem. Focused on operational efficiency, customer satisfaction, risk management, and reliable delivery of digital financial services.
Production manager
Bipp Finance 2023 - 2024
I use to Managed product development and service improvements at Bipp Finance, coordinating with operations and technical teams to enhance user experience and streamline financial services. Identified customer needs, proposed product improvements, monitored service performance, and supported the development of fintech and Web3 solutions, including cross-border payments and digital asset services.
customer representative
Bipp Finance 2022 - 2023
I Served as the primary point of contact for Bipp Finance customers, handling inquiries, resolving transaction issues, and providing support for deposits, withdrawals, and Taiwan–Haiti cross-border transfers. Assisted customers with account verification (KYC), transaction tracking, and payment processes while ensuring timely communication and a reliable customer experience.
Skills
analyst
business-development
community-manager
customer-support
kyc
operations
product-manager
translator
english
chinese-mandarin
french
spanish