jordanoskia

Provide feedback to management regarding the team. Mentor team through creating high-quality escalations and handovers. Ensuring the cases are maintained to a high standard & assign/re-assign tickets to active staff to ensure they are handled in a timely fashion. Handover. Ensure team availability. First line of escalation to handle high-temperature customers & critical issues. Help team members with difficult cases before escalation.

Technical Support on Altaro VM Backup solution. Providing technical assistance on Hyper-V & VMware virtual machine backup strategy, disaster recovery, solution implementation and troubleshooting. Facing different environments, systems and network administrations every day, ability to adapt quickly and find the fault/solution in a timely manner. Troubleshooting Windows Server 2012/2016, VSS, network/firewall issues. Work along with the Devs about issues/bugs and improvement. Providing assistance through e-mail cases, calls and remote sessions. Ensure the client will have excellent technical support experience.

Working with Juniper SRX/MX/EX equipment. Monitor and repair network faults and provide support and other network services. Ensure customer is provided with excellent technical support for all active services. Manage cases relating to network faults and alarms to meet the SLA commitments to Partners. Work together with various global Service Providers to ensure service stability and performance. Work with carrier partners and suppliers to define efficient methods for identifying and resolving faults over the services Virtual1 takes from them. Refer faults to upstream global Service Providers and chase them effectively to ensure satisfactory outcome in shortest timescale possible.

Configuring and Tshoot Routing, Switching. Troubleshoot networks to ensure security and availability. Monitoring and maintenance all core and remote network elements, (Switches, Routers, Firewalls, Servers, etc). Ensure network connectivity throughout a company's LAN/WAN infrastructure. Administer Active Directory, Group Policy, servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches. Configuring and Tshoot Cisco and Mikrotik equipment (MT 1100 AH, MT CCR Series, MT 493, cisco 295x). Working with UniFi Wireless controller and Access Points. Experience with Mikrotik's Dude monitoring for remote branches. Working with Cacti, Nagios, Solar winds, Monitoring. Communication with T-Home operators, and follow developments, and current offers. Help desk. Working in JIRA Project management.