jorgeclaudiojr

Engaged in various platform engineering tasks to support and enhance infrastructure operations, focusing on optimizing system performance and reliability in a dynamic work environment.

Provided end user support as an analyst allocated to the client Huawei Telecomunicações do Brasil. Supported senior analysts in network device configurations and monitored network services and conference devices. Managed desktop settings and provided initial troubleshooting for IT incidents. Assisted specialists located in China and offered structured cabling support, including patch panels, DIO, switches, and VLANs. Gained experience with monitoring tools such as Zabbix and Grafana, and developed intermediate knowledge in Windows server administration while supporting data center operations, including cooling and electrical circuits.

Delivered in-person and remote user support through chat, phone, and email, focusing on installation, configuration, and maintenance of workstations. Managed user accounts via Windows Active Directory and configured switches, routers, and network repeaters. Provided initial support for RICOH printers and implemented GLPI on Linux servers (DEBIAN), overseeing ticket management and documentation, as well as network inventory.

Offered in-person and remote user support via chat, phone, and email, focusing on the installation, configuration, and maintenance of workstations. Managed call scheduling through GLPI and monitored network services via Zabbix.

Provided in-person and remote user support through chat, phone, and email, specializing in the installation, configuration, and maintenance of workstations. Supported the installation and configuration of the NCR COLIBRI system and managed the setup of DVRs and IP cameras.

Delivered in-person and remote user support via chat, phone, and email, focusing on installation, configuration, and maintenance of workstations. Managed user accounts via Windows Active Directory and configured switches, routers, and network repeaters while providing initial support for the AlterData system.