joshnelson1

Positioned CCS as a premier provider in both B2B and B2C markets, offering tailored media preservation and organization services to meet specific client needs. Developed pricing tiers and service packages, catering to various customer segments and maximizing cross-sell and up-sell opportunities. Utilized CRM systems to track client interactions, ensuring personalized service and repeat business.

Provided strategic guidance and developed personalized vocational plans for individuals with autism and intellectual disabilities in diverse work environments. Monitored and analyzed individuals’ progress at job sites, offering hands-on support when necessary to ensure success and skill development. Generated detailed daily reports for senior management and the State of Connecticut to track program efficiency and individual growth. Collaborated with employers to foster inclusive workplaces, ensuring participants received the necessary support to thrive in their roles.

Provided expert guidance on airfare, hotels, private transfers, and amenities in Mexico, the Caribbean, and Florida. Managed high call volumes daily, resolving issues like cancellations, flight delays, and payment updates. Collaborated with global partners to ensure smooth service for agents and clients. Achieved sales targets by delivering tailored travel solutions and fostering strong agent relationships. Supported agents with booking changes, payments, and timely updates throughout the reservation process.

Conducted biodiversity research and conservation for the Madagascar Research and Conservation Institute, involving reef health monitoring and artificial reef construction. Captured and documented underwater footage using professional equipment for analysis of marine life and reef conditions. Collaborated with international marine experts and organizations, such as South African universities and Indian Ocean research teams, to advance global conservation efforts. Led public awareness campaigns (PSA) to promote marine conservation and sustainable practices.