joshuaalviano
Customer Support & Community Manager
Hello, I'm Joshua. Born in 1996 and based in Indonesia, I
hold an MBA from APU Ritsumeikan University, Japan,
where I graduated with the Beta Gamma Sigma Award. My
strong interest in finance has driven me to explore various
industries, including Web 3, blockchain and
cryptocurrencies. With a keen analytical mindset and a
passion for community building, I aim to contribute
valuable insights, build communities and help new users
onboard crypto, ensuring satisfaction and growth.
Experience: 2 years
Yearly salary: $12,000
Hourly rate: $0
Nationality: 🇮🇩 Indonesia
Residency: 🇮🇩 Indonesia
Experience
Community Manager & Content Creator
Elephant Money 2023 - 2024
-Managed and grew communities for Elephant Money, fostering engagement and collaboration across multiple social medias (discord, X, telegram). -Led community outreach, organized events, connected with KOLS and executed social media strategies to increase visibility and user acquisition. -Wrote and published Wiki and youtube videos to provide weekly updates and helped onboard +10,000 members Link: https://wiki.elephant.money/
Community Manager
GoldenGoose 2022 - 2023
-Assisted users in navigating DeFi platforms, troubleshooting wallet connection issues, and resolving transaction-related concerns. -Provided real-time customer support via live chat, email, and social media for multiple DeFi projects -Handled 70+ user queries per week, ensuring user satisfaction
Teaching Assistant
Ritsumeikan Asia Pacific University 2019 - 2021
-Assist professors in preparing and organizing course materials and assignments. -Lead discussion sessions, and provide feedback for university students. -Assist in creating, administering, and proctoring exams. -Wrote articles for Ritsumeikan Asia Pacific University covering how I am doing in my studies as a student of MBA program. https://admissions.apu.ac.jp/articles/post/?page=145
Legal Supervisor
Indofood Group Indonesia 2016 - 2018
Overseeing the legal department and being responsible for obtaining licenses and certificates for business expansions. Meeting clients, doing negotiations and making legal agreements.
Skills
community-manager
customer-support
english
indonesian
japanese