josiasg03
Bilingual Customer Support Specialist
Bilingual Customer Support Specialist with 5+ years of experience in fast-paced industries and 2 years as a Data Intake Specialist. A personal experience with cancer sparked my interest in healthcare and helping others. Organized, empathetic, and focused on continuous growth and problem-solving. Known for being organized, proactive, and solution-oriented, with a strong commitment to continuous learning and developing new skills.
Experience: 5 years
Yearly salary: $36,000
Hourly rate: $15
Nationality: 🇨🇷 Costa Rica
Residency: 🇨🇷 Costa Rica
Experience
Customer Service Representative
Mybookie 2018 - 2022
- Ensured customer satisfaction while working with SaaS products to resolve technical challenges and improve user experience. - Delivered exceptional customer support through phone, chat, and email, handling inquiries about wagers, deposits and payouts. - Help customer with deposits through card, wire transfer and crypto. - Documented customer interactions and maintained comprehensive knowledge of products andservices to provide relevant solutions
Skills
crm
customer-support
data-entry
salesforce
english
spanish