josiasg03
Bilingual Customer Support Specialist
Bilingual Customer Support Specialist with 5+ years of experience in fast-paced industries and 2 years as a Data Intake Specialist. A personal experience with cancer sparked my interest in healthcare and helping others. Organized, empathetic, and focused on continuous growth and problem-solving. Known for being organized, proactive, and solution-oriented, with a strong commitment to continuous learning and developing new skills.
Experience: 5 years
Yearly salary: $36,000
Hourly rate: $15
Nationality: 🇨🇷 Costa Rica
Residency: 🇨🇷 Costa Rica
Experience
Customer Service Representative
Amazon 2018 - 2022
Ensured customer satisfaction while working with SaaS products to resolve technical challenges and improve user experience. Delivered exceptional customer support through phone, chat, and email, handling inquiries, returns, and product issues. Collaborated with cross-functional teams to resolve complex issues and ensure customer satisfaction. Documented customer interactions and maintained comprehensive knowledge of products and services to provide relevant solutions.
Skills
crm
customer-support
data-entry
salesforce
english
spanish