josiasg03
Bilingual Customer Support Specialist
Bilingual Customer Support Specialist with over 5 years of experience in fast-paced industries and 2 years as a Data Intake Specialist. I'm organized, empathetic, and always looking for better ways to solve problems and grow. Lately, I’ve been diving into the crypto and Web3 space, and I'm looking for opportunities to get more involved, learn new tech, and be part of something innovative.Â
Experience: 5 years
Yearly salary: $36,000
Hourly rate: $15
Nationality: 🇨🇷 Costa Rica
Residency: 🇨🇷 Costa Rica
Experience
Customer Service Representative
Mybookie 2018 - 2022
- Ensured customer satisfaction while working with SaaS products to resolve technical challenges and improve user experience. - Delivered exceptional customer support through phone, chat, and email, handling inquiries about wagers, deposits and payouts. - Help customer with deposits through card, wire transfer and crypto. - Documented customer interactions and maintained comprehensive knowledge of products andservices to provide relevant solutions
Skills
crm
customer-support
data-entry
salesforce
english
spanish