joy21
Pre Sales And Operations Manager
A dynamic and results-driven professional with extensive experience in business development, academic counseling, operations management, and pre-sales. Having contributed to top companies like Byju’s, Toppr, IntouchCX, and Cultfit, I excel in client relationship management, sales growth, and operational efficiency. My ability to adapt quickly and deliver results has allowed me to thrive in fast-paced environments, consistently meeting goals and driving growth. Passionate about continuous improvement, I bring expertise in sales strategy, process optimization, and cross-functional team collaboration to deliver impactful solutions that drive organizational success.
Experience: 1 year
Yearly salary: $50,000
Hourly rate: $70
Nationality: 🇮🇳 India
Residency: 🇮🇳 India
Experience
Pre Sales and Operations Manager
Cultfit 2024 - 2024
Drove customer engagement and improved lead conversion through targeted pre-sales strategies. Streamlined operational workflows to enhance efficiency and reduce client onboarding time. Collaborated with sales to align operational and sales strategies for better performance. Leveraged data insights to optimize pre-sales processes and identify growth opportunities. Worked cross-functionally with marketing and product teams to develop tailored solutions.
Operations Associate
IntouchCX 2023 - 2024
Managed and optimized day-to-day operational processes, ensuring smooth workflow and timely service delivery. Analyzed performance metrics to identify areas for improvement and implemented strategies to boost team efficiency. Coordinated with cross-functional teams to streamline communication and enhance overall operational performance. Led initiatives to improve customer satisfaction through process improvements and effective issue resolution. Supported training and development programs to enhance team skills, resulting in improved productivity and performance.
Academic Counsellor
Toppr 2020 - 2022
Provided personalized educational guidance to students, helping them select the best study programs based on their academic needs and goals. Conducted one-on-one counseling sessions with students and parents to address academic concerns and recommend tailored solutions. Assisted in developing and implementing effective learning strategies to enhance student performance and engagement. Collaborated with the sales team to drive enrollment and meet academic counseling targets. Monitored student progress and provided continuous support, ensuring a positive educational experience.
Business Development Associate
Byju’s 2019 - 2020
Identified and pursued new business opportunities through lead generation, outreach, and market research. Built and maintained strong relationships with potential clients, effectively presenting Byju’s educational products and services. Conducted product demonstrations and personalized consultations to convert leads into long-term clients. Achieved sales targets consistently by driving customer acquisition and expanding market presence.
Skills
front-end
english
hindi
telugu