joycg

I have experience as an IT Service Desk Analyst, providing technical support for hardware, software, networks, VPN, and mobile devices. My background includes using ITSM tools, Active Directory, and Microsoft Azure/Cloud to troubleshoot issues, manage accounts, and support users in high-volume environments. I’m now looking for an IT Helpdesk or Technical Support role where I can apply my skills in troubleshooting, system administration, and customer service to deliver reliable IT solutions.