joyel12
Customer Support / Junior Accountant
Customer-focused and detail-oriented professional with 3 years’ experience in the marine industry in Dubai, specializing in client support, job coordination, and invoicing. Adept at managing customer communications, preparing accurate documentation, and ensuring seamless operational workflows. Skilled in ERP systems, Excel reporting, and account support tasks, with a growing passion for blockchain technology and Web3 applications. Eager to leverage proven customer service and administrative skills to contribute to the success of innovative Web3 companies.
Experience: 5 years
Yearly salary: $50,000
Hourly rate: $10
Nationality: 🇮🇳 India
Residency: 🇦🇪 United Arab Emirates
Experience
Marine Coordinator
Zener Marine Service llc 2022 - 2024
>Managed client communications via Outlook and other channels, handling inquiries, service details, POs, and confirmations. >Created/closed jobs in ERP, maintained job and employee records, and coordinated driver/engineer schedules for timely completion. Hobbies and interest Numismatic >Prepared and shared job completion reports; printed and maintained essential documents. >Created delivery notes in ERP, scheduled deliveries, managed inventory, tracked product usage, and processed warranty claims. >Posted delivery notes to match sales/service orders and client POs. >Issued accurate invoices, performed reconciliations, applied correct VAT, and maintained petty cash/expense records. >Collected payments and processed invoicing on company and client portals. >Managed ADNOC (Marlink) project records, tracking products, delivery status, and engineer assignments. >Created and renewed CICPA passes, applied for port passes, and coordinated vessel availability.
Skills
communication
customer-success
customer-support
operations
english