jrodrigues6
Support Engineer / Customer Service Technician
Support engineer with robust problem-solving skills and proven experience working with customers from all around the globe. I am a team player, a people oriented person, practical and dynamic. Always willing to learn with a strong critical sense. I love sports and a good conversation.
Experience: 11 years
Yearly salary: $80,000
Hourly rate: $35
Nationality: 🇵🇹 Portugal
Residency: 🇵🇹 Portugal
Experience
Support engineer / Customer service
MOG-Technologies 2014 - 2021
Technical Support, Debug Broadcast and IT related issues, Hardware assembly, Customer care, On-site commissioning (Al Jazeera, SKAI, TELEVISA, RTP, PROTV,etc), PoC to potential customers, Ingest Workflows and ingest solutions, NLEs, Avid Platforms, Training customers and internals.
Support Engineer
ANO Software 2010 - 2013
Problem solving, SLA definition and management, Remote parameterization and support, Customer and supplier relationship management, Risk analysis, Project management and consultancy in public contracts, Documentation management.
Skills
crypto
customer-support
english
portuguese