jules

• Developed and marketed the ‘Revolution’ financial web-based software, gaining comprehensive knowledge of mortgage applications and life assurance. • Provided software support, including detailed introductions and walkthroughs for new and existing customers, resolving bugs, and efficiently escalating and reporting issues to the development team. • Provided IT support to all staff, encompassing the setup of new employees and resolution of computer issues. • Initiated marketing campaigns across digital and traditional channels, ensuring adherence to budgets and timelines, in compliance with financial regulations. • Innovated the ‘Touchpoint’ marketing editor, raising B2B and B2C sales through customisable advertising materials. • Liaised with external marketing agencies and event organisers. • Coordinated participation in UK exhibitions and managed the organisation of the annual company conference.

• Launched and branded Mixed Kids Hair Care, a niche online store for natural hair care products for diverse hair types. • Conducted thorough market research to identify customer needs and trends in the natural hair care industry. • Enhanced site visibility with targeted SEO and Google AdWords; monitored ROI using Google Analytics. • Built significant social media followings on Facebook, Twitter, and Instagram, boosting brand engagement. • Sourced quality suppliers for a premium range of products, informed by market insights. • Innovated with engaging content and fresh marketing strategies, guided by market research findings. • Managed company financials, including budgeting and P&L accounts.

• Developed and executed advertising strategies, including digital and print materials, to enhance brand and event visibility. • Designed and maintained the company website with a focus on user experience and SEO, increasing online engagement. • Managed photography and content creation for events, improving online presence and audience engagement. • Expanded the company’s digital footprint across key social and event platforms, driving awareness and participation. • Built and maintained a customer database for targeted promotional campaigns, improving outreach effectiveness. • Sourced venues and negotiated deals to secure prime locations for events.

• Design and development if the IFS component based software solution. • SQL database administration. • Documented all software design procedures and updates. • Created advanced reporting templates using Crystal Reports. • Contributed to the system test team by developing structured test scenarios and cases, generating test data, and overseeing test execution, improving software reliability. • Managed database administration tasks, including the configuration of security permissions for user roles and profiles, enhancing system security and data integrity.

• PA to the International Wealth Management Director, duties included diary management, creating PowerPoint presentations, interfacing with clients, and performing general administrative duties. • Supported Lloyds TSB Stockbrokers, London, focusing on issuing share certificates and managing transfers.

• Developed and maintained the CSMIS Lotus Notes Web Database, enhancing data management and accessibility. • Designed and updated the department’s website and tutorial sites, providing key product information. • Prepared detailed reports, guides, and presentations to support business operations.

• Led a team of six telephone operators, ensuring achievement of call level targets. • Addressed technical and client issues, maintaining high service standards • Contributed to advertising campaigns and fostered new business relationships.

• Handled customer queries, managed accounts, created fault reports, and performed line tests, ensuring customer satisfaction.