jusmm2212

Managing daily trade lifecycle ops across global and digital clients, including client onboarding/KYC for global clients, digital wallet and account setups, trade monitoring - trade breaks/discrepancy resolutions (digital clients) and settlement tracking. Acted as primary contact point for operational queries, evaluation and resolving complex issues (documentations, account setups, trade queries, etc.). Maintained data trackers and reports to help enhance visibility during submission/ad-hoc requests for operational reviews. Applied AI tooling and VBA/Power Query automation to optimize operational reporting workflows, reduce manual rework, and improve consistency and accuracy of trade summaries and operational updates. Developed working understanding towards FIX protocol-adjacent messaging and API-driven trade flows in context of institutional/retail client’s connectivity and order management on LMAX platform. Identifying, investigating, and resolving trade breaks and settlement discrepancies on the go; isolating main cause of issue (counterparty failure, wallet misconfiguration, on-chain confirmation delays), escalations within SLA whenever required. Managing the KYC/AML onboarding for global retail clients; i.e. documents verification, digital wallet set up, account configurations, and internal sign-off before any live trading activity is enabled.

Managed portfolio of client accounts involving asset recovery and restructuring supports. Maintained portfolio databases and status summaries for management reporting, risk controls and operational workflow reviews.

Creation of budget/spend trackers (Actual vs Planned), delivering monthly budget/spend reports. Billing and PR creation spends to clients. Ensuring accurate client invoicing and financial operations.