justayaan07

Customer Support Engineer

 

I'm a customer support and customer success professional with 3+ years of experience helping customers across North America through voice, chat, and email. My background includes working with global teams, resolving complex customer issues, and delivering high-quality support in fast-paced environments.

I'm currently transitioning into the Web3 space, where I'm expanding my knowledge of blockchain, cryptocurrencies, NFTs, and decentralized technologies. I'm passionate about making Web3 more accessible by helping users navigate wallets, transactions, and blockchain-based products with confidence.

I bring strong communication, empathy, problem-solving, and relationship-building skills to every interaction. I'm always eager to learn, adapt, and contribute to teams that are building the future of the internet while creating exceptional customer experiences.


Experience: 4 years

Yearly salary: $40,000

Hourly rate: $20

Nationality: 🇮🇳 India

Residency: 🇮🇳 India


Experience

Customer Support Engineer
Concentrix Daksh Pvt Ltd
2026 - 2026
Customer Service Associate (North America)
Amazon (Direct Payroll)
2025 - 2026
Providing chat and email support for Amazon.com North American customers while maintaining compliance and data security standards.
Customer Support Associate
Wipro Ltd (ExxonMobil Process)
2023 - 2024
Supported customers from the US and Canada with service inquiries and issue resolution.
Customer Service Associate / Acting SME
Teleperformance (Amazon North America)
2020 - 2023
Handled chat, email, and voice support. Acted as SME and trained new hires.

Skills

bitcoin
blockchain
crm
customer-success
nft
web3
customer-support
english