kamalaisy

Account Receivable & Collection

I'm a Finance and Operations professional with 8 years of experience in Account Receivable, collections, financial reporting, process improvement, and team management.

Throughout my career, I've managed large AR portfolios, led collection teams, improved operational workflows, and developed reporting dashboards and automation solutions to increase efficiency and support data-driven decisions.

Beyond traditional finance, I have a strong interest in Web3, blockchain, DeFi, and cryptocurrency markets. I have hands-on experience using decentralized applications such as PancakeSwap, managing crypto assets through MetaMask and Trust Wallet, and participating in early-stage meme coin communities on BNB Smart Chain, including community-driven promotional activities.

I'm also passionate about AI, automation, and emerging technologies, particularly how they can transform financial operations and digital businesses.

I'm currently exploring opportunities in Web3 Operations, Finance Operations, Business Operations, and Community Support, where I can combine my professional experience, analytical skills, and enthusiasm for blockchain technology.

Experience: 6 years

Yearly salary: $40,000

Hourly rate: $20

Nationality: 🇮🇩 Indonesia

Residency: 🇮🇩 Indonesia

Experience

QC Content Ops

Grab Indonesia

2020 - 2020

1. Performed quality control on merchant content to ensure compliance with GrabFood standards 2. Verified menu data accuracy including pricing, product description, and promo mechanism 3. Coordinated with merchant onboarding team to resolve data discrepancies 4. Analyzed content errors and provided feedback for process improvement 5. Maintained daily productivity and accuracy targets based on SLA 6. Supported investigation of customer complaints related to menu and transaction mismatch Key Contributions: 1. Achieved high accuracy rate in content validation while meeting daily SLA targets 2. Helped reduce order issue cases caused by menu data inconsistency

AR & Collection Supervisor

Ninja Xpress

2020 - 2026

1. Supervise an AR portfolio of IDR 6-7 billion across B2C and B2B accounts, together with partnership exposure of up to IDR 50 billion. 2. Lead a five-person collection team and consistently maintain a 97-99% collection rate through account prioritization, structured follow-up, and performance monitoring. 3. Handle B2B accounts across FTL, LTL, Cold Chain, and Cross Border segments, adjusting collection and credit-control approaches based on customer profile and account condition. 4. Conduct direct customer visits for overdue collection, payment negotiation, and dispute resolution when cases require face-to-face discussion. 5. Handle escalated recovery cases involving police reporting and mediation, coordinating with Finance, Sales, Operations, and Legal to support debt recovery. 6. Standardized Collection, Freeze & Unfreeze, COD Deduction, Journal Payment, and Write-Off SOPs; improved Peakflo reminder workflows and achieved zero major audit findings.

Desk Collection Staff

SIM Group

2017 - 2019

1. Conducted outbound collection calls to remind and negotiate overdue payments 2. Monitored customer payment commitment and updated collection status in system 3. Handled customer objections and provided solution-oriented negotiation 4. Escalated high-risk accounts according to collection SOP 5. Achieved individual collection target and productivity KPI Key Contributions: 1. Consistently met monthly collection target through effective negotiation approach 2. Maintained professional communication resulting in improved customer response rate

Skills

kyc

english

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