kamikaze

I’m Matias, a Customer Success & Support professional with 15+ years of experience helping people from crypto traders trying to unlock their accounts to VIP players chasing the next jackpot.

I’ve worked across fintech and iGaming, managing VIP clients at BC.Game, supporting thousands of traders at BingX, and even running social media communities with 20k+ members. My focus is always the same build trust, solve problems fast, and make customers feel valued.

On the tech side, I’m a trained Systems Analyst, so troubleshooting, workflows, and crypto operations are second nature to me. On the people side, I enjoy negotiating partnerships, creating retention strategies, and making sure every user feels like a VIP.

What I’m looking for: a fully remote role in Customer Success, Support, VIP Management, or Sponsorship/Partnerships within Web3, iGaming, or fintech. Somewhere fast-moving, global, and people-focused where I can mix my tech skills with my passion for creating long-term relationships.