kavm18i
Customer Support | Customer Success | Client Experience | Operations Professional
Customer-focused professional with more than 12 years of experience across hospitality, sales, guest relations, and operations management. Throughout my career I have built a reputation for delivering excellent customer experiences, resolving service issues professionally, and leading teams in fast-paced environments. My background combines hands-on customer service with leadership experience, making me well suited for remote Customer Support, Customer Success, Community Support, and Client Experience roles.
Experience: 6 years
Yearly salary: $12,000
Hourly rate: $10
Nationality: 🇿🇦 South Africa
Residency: 🇿🇦 South Africa
Experience
Restaurant Manager
The Raj Indian Restaurant 2021 - 2023
Managed daily operations, handled customer enquiries and complaints, supervised staff, maintained service quality, and built positive customer relationships.
Food & Beverage Assistant Manager
Ivory Manor Boutique Hotel 2020 - 2021
Supported operational management, guest relations, event coordination, and service delivery while maintaining high customer satisfaction standards.
Sales Consultant
Planet Fitness 2019 - 2020
Developed relationships with prospective members, conducted consultations, managed customer enquiries, and supported membership growth through excellent service.
Banqueting & Restaurant Manager
Casa Toscana Lodge 2012 - 2019
Managed conferences, weddings, banquets, and restaurant operations. Coordinated client requirements, supervised teams, and ensured successful event delivery.
Bar Manager
Tasha's Brooklyn 2011 - 2012
Managed daily bar operations, customer service delivery, inventory control, and team supervision.
Skills
customer-service
customer-support
english