kavm18i
Customer Support
I am a customer-focused professional with more than 12 years of experience in hospitality, sales, and operations management. Throughout my career, I have worked directly with customers, handled enquiries and complaints, coordinated teams, and helped deliver high levels of customer satisfaction in fast-paced environments.
My experience includes customer support, guest relations, sales, event coordination, staff training, and day-to-day operational management. I enjoy helping people, solving problems, and building positive relationships through clear communication and reliable service.
I am currently looking for remote opportunities in Customer Support, Customer Success, Community Support, and Client Experience roles. I am particularly interested in technology, fintech, and Web3 companies where I can apply my customer service experience while continuing to learn and grow in a digital-first environment.
Based in South Africa and open to remote opportunities worldwide.
Experience: 6 years
Yearly salary: $12,000
Hourly rate: $10
Nationality: 🇿🇦 South Africa
Residency: 🇿🇦 South Africa
Experience
Food and Beverage manager
Ivory Manor Boutique Hotel 2024 - 2026
Staff management and training • Recruit, hire, train, evaluate, and manage food and beverage staff. • Ensure staff adhere to company policies, grooming standards, and hygiene practices. • Conduct training programs to ensure high standards of service delivery. • Motivate and develop the skills of departmental heads and staff. Financial and inventory management • Manage departmental budgets, including labor costs. • Control and manage inventory, including ordering, receiving, and storage. • Negotiate with vendors to secure favorable pricing. • Record expenses, maintain stock ledgers, and generate financial reports. • Oversee the daily operations of restaurants, bars, and other food service areas. • Ensure high standards of food and beverage quality, presentation, and sanitation. • Work with the chef to develop and update menus, keeping them profitable and aligned with customer preferences. • Ensure compliance with all health and safety regulations. Customer service and marketing • Ensure superior customer experiences by addressing complaints and responding to needs. • Implement marketing and promotional strategies to increase revenue. • Analyze financial reports and identify opportunities for cost savings and revenue growth. • Develop and implement policies, targets, and key performance indicators (KPIs) for the department.
Sales Consultant
Planetfitness 2019 - 2020
• Sell memberships and packages by demonstrating the value of the club's services, facilities, and benefits. • Generate new leads through outreach, marketing, and community events. • Conduct tours of the facility for prospective members, showcasing its features. • Meet or exceed monthly membership sales goals set by management. • Maintain a healthy pipeline of potential future sales. Member and client relations • Provide a high level of customer service to all members and guests. • Handle customer complaints and service inquiries with diplomacy. • Build and maintain strong relationships with members. • Follow up with members on their progress and encourage them to book workouts. • Get referrals from current members to find new prospects. Administrative and operational duties • Track leads and appointments using the company's CRM system. • Participate in sales meetings, sharing ideas, and reporting on objectives. • Attend events as a brand ambassador for the gym. • Stay updated on product knowledge, including all benefits, facilities, and services
Skills
customer-service
customer-support
english