kevindominicv
Customer Support And Business Service Manager
The worst thing that can happen when you take a risk, is that you fail. When you fail, you learn something it. If the worst thing that can happen is that you learn something, you really have nothing to lose!
Since the beginning of my career, I have experienced the work environment in many different ways, across multiple regions, and various industries. With humble beginnings as IT Support operator, I like to keep things practical and on point. This experience has been vital my development, my philosophy, and my vision as a professional.
Success can only be achieved by collaborative thinking and transparent leadership. By generating enthusiasm and opportunity, the goal is not just to satisfy a client, but to create an efficient, productive, and exciting platform of excellence, value, and growth for everyone involved.
Since the beginning of my career, I have experienced the work environment in many different ways, across multiple regions, and various industries. With humble beginnings as IT Support operator, I like to keep things practical and on point. This experience has been vital my development, my philosophy, and my vision as a professional.
Success can only be achieved by collaborative thinking and transparent leadership. By generating enthusiasm and opportunity, the goal is not just to satisfy a client, but to create an efficient, productive, and exciting platform of excellence, value, and growth for everyone involved.
Experience: 11 years
Yearly salary: $60,000
Hourly rate: $35
Nationality: 🇳🇱 Netherlands
Residency: ðŸ‡ðŸ‡º Hungary
Experience
Sr Service Delivery Manager
TATA Consultancy Services Hungary 2010 - 2022
Managed IT services and support operations globally, leading diverse teams across the UK, Europe, Mexico, India, and China, focusing on service quality and team performance. Developed and implemented an Agile service quality improvement model to boost employee engagement and client satisfaction significantly. Championed a student internship program and other academic interface initiatives to reduce manpower costs and enhance service capabilities.
Skills
blockchain
communications
community-manager
copywriting
customer-support
marketing
project-manager
web3
english
dutch