kezia

Prepared and verified loan agreements and supporting documentation. Ensured compliance with regulatory and internal requirements. Managed loan disbursement, rollover, and repayment tracking. Coordinated with internal teams to facilitate fund transfers.

Managed and scaled multi-platform communities, including 40,000+ Discord members and 100,000+ followers on Twitter/X, driving engagement through targeted campaigns and interactive content. Planned and executed community events to increase participation and retention. Gathered and translated user feedback on gameplay, tokenomics, and features into actionable insights for product decisions. Collaborated with game design on gameplay concepts, balancing, and rule development. Delivered real-time communications (announcements, patch notes, security alerts). Built and managed a moderation team; established guidelines to ensure a safe community environment. Partnered with marketing and product teams to align community strategy with business goals. Monitored community health and mitigated risks including conflicts and scam activities. Represented the company at Gamescom Asia x Thailand Game Show 2025 (B2B), engaging with industry partners and stakeholders. Contributed to an award-winning title (Best Mobile Game, PlayToEarn Blockchain Game Awards 2024).

Handled account services including transfers, payments, and product inquiries. Resolved customer issues efficiently while maintaining high service quality. Identified and reported fraudulent activities. Maintained accurate and confidential customer records.

Managed and engaged a community of 60,000+ users. Supported onboarding of 1,000+ participants weekly. Increased participation through structured engagement initiatives. Collaborated with marketing team to support growth.

Supported execution of events and ensured smooth on-site operations. Coordinated with teams and volunteers during live events.