khidir04

Customer Support Specialist Live Chat

Khidhir is a motivated and customer-oriented Chat Support Consultant. He possesses over 1 year of experience in live chat and email support within a fast-paced environment.


As a Native Indonesian speaker with high proficiency in English , Khidhir has a strong track record of building positive relationships with international clients during his 2-year tenure as an Export-Import Sales Marketing staff member at PT Mitra Three Erafine (2023–2025). This experience honed his negotiation skills, robust problem-solving abilities, and reliable written and verbal communication in English (C1).


Furthermore, he has a background in the local financial sector, having served as an Admin & Finance Staff member at Koperasi Simpan Pinjam Sejahtera (2022–2023). This role ensures he meets the requirement for basic financial and banking experience.


Khidhir is equipped with Basic Knowledge of Crypto & Blockchain and is skilled in Complaint Handling and Live Chat Support. He also possesses strong Logical & Analytical Thinking and high adaptability to shift schedules, including weekends and holidays. He is committed to providing accurate customer service and is prepared to adapt to international work schedules from home (remote).


Khidhir is a graduate of Politeknik APP Jakarta and is based in Depok, Indonesia.


Key Points


  • Target Role: Chat Support Consultant.
  • Core Experience: Over 1 year in live chat & email support.
  • Industry Skills: Foundational knowledge of Finance/Banking and a deep personal interest in Crypto & Blockchain.
  • Hard Skills: Live Chat Support , Complaint Handling , and Logical & Analytical Thinking.
  • Language: Native Indonesian and High Proficiency English (C1).
  • Work Readiness: Prepared for remote work and adaptable to shift schedules (including weekends).

Experience: 1 year

Yearly salary: $38,000

Hourly rate: $20

Nationality: 🇮🇩 Indonesia

Residency: 🇮🇩 Indonesia


Experience

Sales Marketing (Export-Import)
PT Mitra Three Erafine
2023 - 2025
Established and maintained positive relationships with international clients, which is crucial for rapport-building in customer support. Negotiated and processed complex export-import transactions, demonstrating attention to detail and robust problem-solving skills in logistics. Regularly utilised written and verbal English communication with foreign trade partners, ensuring reliable C1 proficiency. Operated within a target-driven, fast-paced environment, showcasing the focus and commitment required for a remote role.

Skills

email-marketing
trader
customer-support
english
indonesian