kimor

Web3 Customer Support Specialist & Community Moderator

As a dedicated Web3 Customer Support Specialist and Community Moderator, I focus on delivering exceptional service and fostering highly engaged crypto communities. I possess strong communication skills and a deep understanding of Discord, Telegram, and helpdesk ticketing workflows. 

I am passionate about helping Web3 projects, DeFi protocols, and NFT startups manage their customer relations, resolve user queries efficiently, and maintain a safe, spam-free community environment. I am currently looking for remote Customer Support or Moderator roles where I can contribute to the project's global growth.


Experience: 2 years

Yearly salary: $12,000

Hourly rate: $15

Nationality: 🇮🇩 Indonesia

Residency: 🇮🇩 Indonesia


Experience

Community Moderator & Customer Support
Freelance / Crypto Projects
2023 - 2026
- Managed and moderated global Discord and Telegram communities for Web3 projects. - Answered user inquiries, troubleshooted technical issues, and provided high-quality customer support. - Maintained a clean community environment by filtering out spam, scams, and bots. - Collaborated with core teams to relay user feedback and improve the overall user experience.

Skills

community-manager
customer-service
customer-support
discord
telecom
english
indonesian