kimqaedy

Customer Experience

 With over 4 years of experience in customer service and operations, I have developed a strong foundation in data analysis, problem-solving, and process optimization. My ability to analyze customer feedback, identify patterns, and generate actionable insights has equipped me with the skills necessary to transition into a Business Analyst role. I am highly adept at working cross-functionally, collaborating with various teams to implement data-driven improvements that enhance operational efficiency and customer satisfaction. I am excited to leverage my analytical skills and experience to contribute to data-driven decision-making and strategic growth within a business environment. 


Experience: 4 years

Yearly salary: $16,000

Hourly rate: $15

Nationality: 🇮🇩 Indonesia

Residency: 🇮🇩 Indonesia

Experience:

Period Title Company
2021 - 2022 Teller & Customer Service ,Contract Employee PT. Bank Rakyat Indonesia Tbk (BRI)
2022 - 2023 Customer Experience Executive , Permanent Employee eFishery
2023 - Complaint Handling Associate Ops & Supply Chain Upstream , Permanent Employee eFishery

Skills:

analyst
crm
office
customer-support
english