kimqaedy

Managed over 100 customers in various regions using auto-feeders. Conducted customer calls to gather user experiences and feedback. Visited customers to obtain feedback and resolve administrative issues related to feeder usage schedules. Engaged with farmers to facilitate auto-feeder resubscriptions. Prepared detailed reports on customer visits. Created one success story per month to highlight customer satisfaction and achievements.

Responsible for recording money in and out from BRI treasury. Responsible for Customer Identity Verification in the KYC process on the account opening as well as when customers requesting a transactional, financial, or when requesting activation of BRI’s product or program through the customer service desk. Responsible in helping and assisting BRI customer in creating BRI bank account. Coordinating with Supervisor on account opening activity and customer service to make sure every decision is safe and well-coordinated. Familiar and responsible with PEP process and National ID verification process through Dukcapil to make sure every account opening activity is under Customer Due Diligence (CDD). Responsible in archiving bank administration such as Loan, Disbursement, Customer Legal Document, and Customer Personal/Business Information Document. Responsible in liaison, servicing, customer maintenance/education, complaint handling, information centre activities. Familiar and experienced in using CRM (Cash Recycling Machine) and doing cash opname and reporting. Responsible in bookkeeping activity with supervisor and branch/unit leader every end of the month. Responsible in daily Bank expenses journal recording. Awarded Certificate of Service Excellence for outstanding customer service performance and dedication while holding the position of Customer Service Representative.