kingab21

• Designed and managed the end-to-end user support and customer care infrastructure, resolving over 12,000+ technical tickets related to wallet connections, yield farms, and transaction slippage. • Integrated Zendesk and Discord ticket bots to streamline user inquiries, reducing average ticket resolution time from 12 hours to under 45 minutes. • Created and maintained a comprehensive Web3 Knowledge Base and FAQ docs, reducing repetitive support tickets by 35%. • Collaborated directly with smart contract developers and product managers to escalate critical bugs, manage protocol update announcements, and handle crisis communications during network congestion. • Managed security and anti-phishing protocols within Telegram and Discord, intercepting malicious links and safeguarding over $1M+ in community liquidity.

Played the role of senior social media manager and community manager bring harmony between artists in the creative community and the buyers, management and the general team.