kingsys
Virtual Assistant
I’m a tech-savvy professional with experience in IT support, automation, and remote client services. Over the past few years, I’ve worked in technical support, assisting users with troubleshooting, managing systems, and providing clear solutions, and as a Virtual Assistant, I’ve built and optimized workflows using GoHighLevel and automation tools like MAKE. I excel at problem-solving, communicating technical concepts simply, and providing empathetic, user-focused support.
I’m currently seeking remote Customer Support roles, particularly in Web3, crypto, SaaS, or tech-driven companies, where I can leverage my technical skills, attention to detail, and passion for helping users navigate complex digital systems.
Experience: 2 years
Yearly salary: $20,000
Hourly rate: $10
Nationality: 🇨🇲 Cameroon
Residency: 🇨🇲 Cameroon
Experience
Tech Support
BTH Education Group 2023 - 2025
User Account Management Created and managed user accounts in Active Directory. Assigned and revoked admin privileges as needed. Reset passwords and unlocked accounts for staff and students. System & Network Troubleshooting Diagnosed and resolved issues with Windows operating systems and software applications. Assisted users with connectivity problems and device configuration. Configured shared drives and access permissions across the network. Security & Compliance Implemented and maintained security protocols for user access. Monitored account activity and reported suspicious behavior. IT Support Ticket Management Received, triaged, and resolved technical support requests. Documented solutions and maintained ticket records for future reference. Collaboration & Training Assisted colleagues and students with IT-related questions and training. Explained technical concepts in simple terms for non-technical users.
Skills
virtual assistant
customer-support
english