kirmas

Operational Architecture: Engineered and deployed a centralized business operating system for an influencer marketing agency using ClickUp, establishing a robust framework for team scalability. Process Automation:Automated core business workflows and data synchronization between CRM and internal project tools using Make, Airtable, and HubSpot, reducing manual data entry. Agile Transformation: Introduced and scaled Agile/Scrum methodologies (sprints, stand-ups, retrospectives), directly improving team alignment and velocity. Performance Tracking: Designed and implemented agency-wide KPI dashboards and sprint reporting metrics, drastically increasing process transparency for stakeholders. Knowledge Management: Created comprehensive SOPs, standardized workflows, and a streamlined onboarding system, cutting new hire ramp-up time.

Key Account Management: Managed end-to-end delivery of turnkey localization and business service projects for high-profile clients, supervising a monthly budget of ~20M RUB (~$210k+). Financial Growth: Optimized resource allocation and workflow efficiency, increasing key account profitability by 7%. Agile Facilitation: Acted as a dedicated Scrum Master; фасилитировал sprint events, coached teams on Agile values, and resolved operational bottlenecks under high-pressure conditions. Vendor Management: Orchestrated sourcing, vetting, and coordination of large external vendor and contractor teams, ensuring strict adherence to quality and confidentiality (NDA).

Lifecycle Management: Owned full-cycle project management (scoping, budgeting, scheduling, risk mitigation, and quality assurance). Process Optimization: Streamlined internal pre-production and project launch pipelines, significantly reducing time-to-market (project kickoff time). Talent Development: Built, trained, and structured dedicated contractor teams tailored to specific industry verticals; developed training handbooks and mentored junior project managers.