kmiec

Initial product team member driving end-to-end feature definition and prioritization in collaboration with developers and compliance teams. Led usability testing for an AI data deletion product with developers, resulting in 4 feature updates. Initiated concept exploration for a data deletion dashboard, uncovering strategic user needs and influencing the product roadmap. Managed relationships and recruitment of specialized user groups, directly contributing to strategic alpha partnerships. Led design workshops in Figma with cross-functional teams including data science to better develop an AI chat experience. Established collaborative relationships with cross functional teams including product, design, engineering, data science, and executives.

Guided product enhancements through usability testing of OKX’s application, achieving a 54% increase in unique DAUs month-over-month. Directed user experience improvements in onboarding flows for the exchange and wallet products, resulting in a 13% month-over-month conversion increase. Managed multi-phase market research initiatives with diverse user segments to prioritize product updates, including a key initiative to reduce cross-chain fees. Cultivated strategic relationships with influential stakeholders and user communities via Telegram and Discord to sustain continuous feedback loops. Managed global product research projects, including oversight of localization and translation vendors across multiple international markets. Led quantitative research efforts including a brand perception study (N=2300), enhancing market visibility through featured insights in AdAge and Adweek. Advocated for product research alignment through stakeholder collaboration, roadmap planning, and influential committee presentations. Presented quarterly strategic product recommendations directly to the CEO.

Conducted B2B research projects with over 300 users, including usability tests, concept tests, interviews, surveys, and ethnographic studies. Led 2 workshops with the design and product teams using Miro. Evangelized research to executives, and addressed customer outreach concerns. Led 2 multi region ethnographies, influencing the 2020 - 2021 product roadmap. Identified critical workflow mismatches through user interviews, directly influencing MVP design and development. Trained fellow UX Researchers on best practices for remote research.