koding

I’m a customer service and operations professional with a strong background in both front-line support and team leadership. Over the past several years, I’ve worked in roles that required me to stay calm under pressure, solve problems quickly, and keep both customers and coworkers supported.

At Overstock.com, I spent 3 years as a Customer Service Agent helping customers over phone, chat, and email with billing, returns, and product questions. That experience sharpened my ability to de-escalate tough situations and make sure every customer felt heard.

I also worked with Washington State Parks where I supported park visitors face-to-face, answering questions, addressing concerns, and educating them on rules and state law. That role taught me how to balance empathy with policy, ensuring safety while creating a positive experience for the public.

For 4 years, I managed a busy retail store where I supervised a team, handled operations, and coached staff to deliver excellent service. I was responsible for scheduling, inventory, cash handling, and resolving escalations, while keeping the store clean and welcoming.

Across all these roles, I’ve developed strengths in communication, conflict resolution, and time management. I’m relocating to Nevada and I’m excited to bring my skills in customer service, supervision, and operations to an organization where I can continue to grow and contribute.