koga0527

Operations/Sales Manager with experience managing sales and overall operations of 10 stores. Skilled in overseeing home and locker delivery, providing exceptional customer service, and handling escalated claims. Proficient in managing hotel accounts, contracts, and pricing while working to solve problems as they arise. Collaborated with Senior Plant Manager to ensure quality assurance. Experienced in hiring and shift management.

Operations Manager with experience managing 3 international school cafeterias, 2 corporate cafes, and a hotel cafe in West Japan. Skilled in finance, health, safety and environment (HSE), customer relationship management (CRM), and staff management..

General Manager with experience launching a successful business in Hawaii. Skilled in developing corporate sales accounts with major clients such as Japan Airlines, DFS Group, Kamehameha Schools, luxury condos, and small to large restaurants. Proficient in sales management, marketing strategy, marketing events, operations, accounting, and administration.

August 1995 to August 1996 Operations Manager with responsibility for managing reservations and operations. Skilled in setting products for weddings and reception parties, pricing, vendor contracting, and wholesaler contracts. Successfully created tariffs for the Honolulu Branch through negotiations with travel wholesalers and vendors. August 1996 to August 1998 Kona Branch Manager with experience in purchasing wedding gowns and tuxedos, managing profit and loss (P/L), creating tariffs for wedding and reception packages, handling reservations, promotions, coordination, customer service, and sales calls to Japan. Skilled in planning, hiring, administration, local business operations, fitting, and inventory control. Successfully expanded the store and maintained a record of high sales. Experienced in analyzing budgets and variances. August 1998 to February 2003 Wedding division Manager with experience in planning and developing new wedding facilities, including ceremonial and reception party areas. Successfully driven 3 wedding facilities and managed a team of 50 staff members. Skilled in handling customer complaints and directing in-house wedding video production and local wedding arrangements. March 2003 to August 2008 GM/Director with experience in taking over a local company and focusing on operations, marketing, and product planning. Successfully developed and operated a new wedding facility with investors. Increased sales to over US 7 million dollars with a team of 25 employees. Proposed and conducted a new business plan to sell wedding dresses on the US mainland. Implemented Hong Kong, Korea, and Taiwan as new markets. Skilled in hiring Japanese employees with US working visas. January 2009 to August 2010 CS Manager with experience managing and improving customer satisfaction by raising key performance indicators (KPIs). Successfully aimed and reached to increase the Net Promoter Score (NPS) by 10 points. Skilled in promoting Plan-Do-Check-Act (PDCA) cycles in business improvements and various projects. Maintained a constant proactive approach to all potential issues. Reviewed operational systems and implemented changes to computer systems in the organization. Raised employee motivation by setting rewards programs and handling customer complaint escalations. August 2010 to August 2012 Wedding Salon Manager with overall responsibility for optional sales productions and customer service. Skilled in examining and analyzing inventory of wedding costumes and other items to ensure standard quality. Implemented purchase guidelines for all rental items and executed purchases. August 2012 to June 2014 Deputy Director with experience overseeing overall operations and managing a team of approximately 100 employees. Successfully organized over 10,000 wedding ceremonies and reception parties per year.