kopas

Community Manager

 

Experienced Customer Support Specialist with a proven track record in community engagement and server safety management.


Skilled in fostering welcoming environments through excellent communication and a positive attitude. Adept at efficiently resolving user issues, creating professional Discord servers, managing bots, moderating communities with 65,000+ members and enhancing player experiences through proactive engagement. 


Experience: 4 years

Yearly salary: $0

Hourly rate: $0

Nationality: 🇬🇷 Greece

Residency: 🇬🇷 Greece


Experience

Customer Support Specialist
Symbiogenesis [ Square Enix ]
2023 - 2025
As a Discord Moderator at Square Enix, I managed community support tickets and user inquiries, ensuring prompt responses and a high level of satisfaction. I upheld server safety and fostered a positive atmosphere across three successful seasons, providing ongoing guidance and assistance to users. I actively informed and educated the community about new campaigns and events through clear, engaging communication, while collaborating closely with the moderation team to deliver announcements, resolve disputes professionally, and maintain an inclusive, well-informed community.
Social media and Community Manager
Synthtopia [ Crypto.com]
2023 - 2024
As Senior Community Manager at Synthtopia (Crypto.com), I built and managed a thriving Web3 community across Discord and social media. I optimized the Discord server for a seamless user experience, implemented advanced moderation tools and bots, and hosted engaging events to strengthen community participation. I developed and executed social media strategies that drove two sold-out NFT launches, doubling the holder base, while creating impactful content, streamlining team workflows, and leading a moderator team to deliver consistent, high-quality user support.
Customer Support
Weebox [KLKTN - SanFranTokyo)
2022 - 2023
As a Discord Moderator at KLKTN, I maintained server safety by upholding community guidelines and fostering a respectful, inclusive environment. I efficiently handled support tickets and user inquiries, ensuring timely and helpful responses, while assisting in resolving disputes with fairness and professionalism. I also kept the community informed about new campaigns and events through clear communication, driving engagement, participation, and ongoing interest within the server.
3D Generalist
Join [Join.gr]
2021 - 2022
As a 3D Generalist at Join.gr, I designed detailed photorealistic 3D models and produced high-quality renders to effectively highlight the company’s products. I also created animated 3D advertisements that elevated the company’s marketing campaigns and strengthened its visual identity across digital platforms.

Skills

3d
community-manager
english
german
greek