krissdh

Business Analyst | Jabar Digital Services

I am a Business Analyst with experience in Digital Transformation, supporting bureaucratic reform in government institutions. I specialize in program conceptualization, business needs analysis, and designing digital solutions aligned with organizational vision.

I have contributed to developing strategic programs such as Digital Village Program, Jabar Digital Academy, Jabar Command Center, and Jabar Hotline, all aimed at enhancing public service efficiency and community connectivity. I believe digital technology holds the key to creating more transparent, responsive, and integrated governance.

I am convinced that collaboration, data-driven decision making, and innovation are essential for developing sustainable solutions.

Experience: 1 year

Yearly salary: $12,000

Hourly rate: $10

Nationality: 🇮🇩 Indonesia

Residency: 🇮🇩 Indonesia

Experience

IT Business Analyst | Hotline Jabar

Jabar Digital Service

2024 - 2025

Service Development Analysis: Conducted needs analysis for the development of Jabar Hotline service, including user needs identification focused on root cause problems. Business Process Design: Created efficient business processes to ensure the hotline service could provide fast and accurate responses. Team Collaboration: Worked with IT and implementation teams to deploy solutions and translate technical requirements supporting the hotline service.

Business Analyst | Desa Digital

Jabar Digital Service

2024 - 2024

Program Conceptualization: Designed implementation strategy for the Digital Village Program to enhance village administration efficiency and public services. Stakeholder Needs Analysis: Identified requirements from village communities and local governments to ensure program alignment with digital transformation vision. Government Performance Alignment: Ensured program compliance with governance performance indicators including transparency, accountability, and community participation.

Branch Manager

Edulab Indonesia

2023 - 2023

- Arrange and implement marketing activities in branches in accordance with the business and marketing strategies determined by the directors and regional managers - Coaching the team to improve the branch - Responsible for achieving branch achievements that have been determined by the company, especially in the fields of marketing and sales - Monitor and evaluate the market and competitors to see the position of branches with similar markets in the same region - Implement and supervise customer service - Monthly reports, branch performance, partnerships, finance and sales

Merchant Acquisition

Surplus Indonesia

2022 - 2022

- Entry data form sales for data validation, input data, data recap, and merchant registration assistance - Visit the merchant's location - Daily target offers products up to 30 merchant - Daily target 30 new data entry and 300 monthly number of potential merchant

Project Program Coordinator

Dinas Kebudayaan & Pariwisata Kota Bandung

2021 - 2022

- Developing Co Working Space Community in Bandung City - Develop and report discovered potential - Presenting new creative products - Monthly reports to division heads and department heads

Business Development Assistant

Galunggung Farm

2019 - 2021

- develop the company's business - responsible for product development - analyze the market and competitors - offering commercial products (new variants) - Create a company business development plan - Maintain relationships with consumers and company partners - marketing its products to the modern market

Office Administrator

Asosiasi Satelit Indonesia

2018 - 2018

- prepare office needs - Procurement of office equipment - establishing relationships with clients - make reports on office event activities - contact the office vendor

Skills

agile

analyst

scrum

english

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