kristina
Remote English Customer Support Specialist
I enjoy helping people resolve issues, providing clear guidance, and delivering a positive customer experience across email, chat, and other support channels. I am a quick learner who adapts well to new tools and technologies, and I am passionate about joining the Web3 industry to supoprt users while contributing to the growth of innovative products.
Currently seeking remote Customer Support opportunities where I can make a meaningful impact.
Experience: No experience
Yearly salary: $30,000
Hourly rate: $0
Nationality: 🇮🇩 Indonesia
Residency: 🇮🇩 Indonesia
Experience
Sales Admin
PT. Dutaflow Hidrolik 2018 - 2022
- Provide clerical and organizational support to sales - Track orders, process paperwork, maintain good relationships with customers, and ensure products or services are delivered on time. - Handle customer questions, requests, and complaints.
Account Manager
PT. Alpha Graha Computindo 2014 - 2017
- Account Management: Responsible for maintaining relationships with clients, including understanding clients' needs, making strong relationships, and ensuring clients’ satisfaction. - Sell: Responsible to achieve sales target - Performance monitoring: track and analyze the performance of managed accounts - Problem solving: Handling customer problems or complaints quickly and effectively, working closely with internal teams for problem solving. - Contract management: managing contracts and agreements with customers, ensuring all contract requirements are met by both parties.
Content Staff
PT. Hyper Lab Technologies (Klikmusik) 2013 - 2014
- download songs from various label - convert the songs into several audio file types - upload songs to server - submit song price and album price
Skills
account-manager
admin
customer-support
english
indonesian