kruhovyi

Project Leadership: Led 15+ Web3/crypto/blockchain projects from onboarding, achieving an average community growth of 300% across Discord, Telegram, and X. Marketing Expertise: Delivered results through comprehensive GTM strategies, TGE support, and post-TGE marketing. Oversaw content production (meme/tech narratives), AMAs hosting, community management, KOL management, and guerrilla marketing campaigns across X and Reddit. Client Communication: Managed client relationships from onboarding to feedback sessions, ensuring alignment with their vision and timely delivery of tasks. Streamlined communication between internal teams and clients to maintain high service standards. Team Leadership: Directed account managers, optimized workload distribution, and implemented project management tools like Click-Up and Notion to enhance efficiency. Strategic Marketing: Designed over 10 comprehensive marketing strategies in collaboration with paid ads managers to meet clients' goals and adapt to market narratives. Business Development: Conducted in-depth market research to identify growth opportunities and provide insights to clients.

As a Customer Support Specialist at Majorel, I provided top-tier support by resolving complex customer inquiries using the internal CMS TED/Pega. After completing an intensive three-week training program to enhance communication and empathy skills, I consistently achieved the highest satisfaction scores, even while managing challenging client situations. My role involved problem-solving, maintaining seamless team collaboration, and ensuring exceptional customer experiences, as well as supervising new hires.

As a Customer Support Specialist at Bankera, I handled up to 7 chats simultaneously while maintaining at least 10 chats per hour maintaining a satisfaction score above 90% and meeting main KPIs. Effective time management to address client queries promptly across multiple chats by quickly identifying client needs and leveraging knowledge of blockchain and crypto processes to deliver precise solutions. Clear, concise guidance on using our crypto platform, resolving technical issues, and assisting with the crypto transferring, and verification processes. As a result: I enhanced client trust and loyalty by providing efficient, high-quality support across multiple touchpoints.

As a Customer Success Specialist at Hostinger, I thrived in a dynamic environment, collaborating with a passionate team to resolve website-related issues for clients. I consistently managed up to 7 live chats simultaneously, maintaining an average satisfaction score above 90%. I also upsold additional services, contributed to bonus targets, and gained hands-on experience with HTML and CSS.