kryptoseph
Senior Customer Support & Crypto Specialist
Tech-savvy and detail-oriented Product Support Specialist with 5+ years in technical support, Web3, and B2B communication. Experienced in API troubleshooting, log analysis, fraud prevention, and cross-functional collaboration. Passionate about Ethereum and EVM based L2 solutions, with proven ability to resolve complex issues and provide actionable feedback to product teams.
Experience: 5 years
Yearly salary: $66,000
Hourly rate: $45
Nationality: 🇦🇹 Austria
Residency: 🇦🇹 Austria
Experience
Senior Crypto Specialist
Ledger SAS 2021 - 2022
2nd & 3rd layer support for crypto customers across EU markets via Zendesk. Specialized in wallet, KYC/AML and compliance-related support inquiries. Trained staff on onboarding, product usage and fraud prevention.
Customer Care Manager
Bitpanda GmbH 2020 - 2021
Managed fraud prevention and compliance escalations for crypto transactions. Led customer verification (KYC) calls and resolved account activation issues. Provided multilingual 1st & 2nd layer support across Austria & Germany.
Tesla Advisor
Tesla Motors Austria GmbH 2018 - 2020
Handled enterprise-level clients and completed a seven-figure fleet sale. Delivered high-quality customer onboarding and post-sales support. Worked in cross-functional teams (ops, delivery, sales) to ensure customer satisfaction.
Skills
ai
blockchain
compliance
customer-support
discord
ethereum
jira
linux
metaverse
web3
english
german