ktabes

- Moderated and supported a vibrant online community across multiple platforms, including Twitter (with 16,000 followers) and Discord (with 8,000 members), fostering a positive and engaging environment. - Contributed to creative engagement strategies to enhance interaction and participation, driving a strong sense of community through shared goals and original content. - Created and promoted interactive, engaging content, such as memes and unique communication styles, to drive participation and build community identity. - Assisted and provided support to a diverse range of users, from beginners to advanced participants, ensuring all inquiries were addressed in a timely manner. - Managed and set up 8 different Discord bots to automate moderation, streamline tasks, and enhance user experience. Supported Zealy and Galxe campaigns, driving engagement through these platforms by coordinating challenges, rewards, and participation incentives. - Collaborated with internal teams on marketing and strategic initiatives aimed at further community growth and development.

- Provided first-line technical support via phone and in-person to students, faculty, and staff, troubleshooting issues with desktop computers, projectors, printers, and other AV equipment. - Led system upgrades across multiple computer labs, installing the latest versions of Windows, antivirus software, and specialized university applications, ensuring seamless functionality and security. - Assisted users with password resets, account management, and system access, handling up to 50 requests daily and resolving issues efficiently. - Responded to urgent technical issues during exams and classes, including projector failures and system malfunctions, minimizing downtime and maintaining smooth operations. - Documented and tracked technical issues using ticketing systems, escalating complex problems to senior technicians when necessary. - Conducted routine maintenance and performance checks on lab equipment to ensure optimal functionality and prevent future issues.